As autumn settles in, let's take a look back at how we did last month. Here are our KPI scores for September 2025...
'Right First Time' Quality
100% in September 2025
Our 'right first time' (RFT) quality score for September was 100 per cent. All services were delivered correctly at the first time of asking.
On-Time Delivery
100% in September 2025
All services were delivered on schedule in September, giving us an on-time delivery (OTD) score of 100 per cent for the month.
Customer Satisfaction
100% in September 2025
We also achieved 100 per cent customer satisfaction, with zero complaints recorded in September.
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