As the year's halfway mark looms, let's take a quick glance a back at the month of May and see how we did. As usual, we'll be looking at three key performance indicators: on-time delivery, 'right first time' quality, and customer satisfaction.
On-Time Delivery
100% in May 2026
We achieved 100% on-time delivery (OTD) last month. This means that all of our work was delivered on or before the promised date.
'Right First Time' Quality
100% in May 2026
We also achieved 100% right first time (RFT) quality in May. This means that all of our work was free of defects at the first time of asking.
Customer Satisfaction
100% in May 2026
Customer satisfaction was also 100% in May. That's exactly what it sounds like: all of our customers were satisfied with the work we delivered, and we received no complaints whatsoever.
Follow us on social media!
